Customer Service: Providing a 5 Star Experience Series_Person Centred Practice and your role in breaking

and your role in breaking the chain of infection

To provide care that is safe

Understand the role of a buddy and identify suitable staff for this role in the workplace

Apply preventative actions that promote psychosocial safety

Customer Service: Providing a 5 Star Experience Series_Person Centred Practice and your role in breakingCourse Description: How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home Learning Outcomes: After completing this course, participants should be able to: Appreciate service as a fundamental philosophy Implement specific service strategies: the hospitality model, going the extra mile, exceeding expectations, demonstrating courtesy, under promising, over delivering Who is this course appropriate